Shipping policy

At NanYang Gems, every piece is carefully prepared and packaged before shipment.

Processing Time

Orders are typically processed within 1–3 business days.

Estimated Delivery
USA & Canada: 6–12 business days
Europe: 8–16 business days
Australia & Asia: 7–14 business days

Delivery times are estimates and may vary depending on customs clearance and local carriers.

Order Tracking

Tracking information will be sent automatically once your order has been dispatched.

Customs & Duties

International customers may be responsible for customs fees or import taxes according to local regulations.

Lost or Delayed Packages

While we work closely with trusted shipping partners, unexpected delays may occasionally occur. We appreciate your patience and understanding.

Support

For any shipping inquiries, please contact our customer support team.

Trade name:  NanYang Gems

WhatApp : +86 13868681768

Email: nanyang1979g@gmail.com

Physical address: 7/F, ASTORIA BUILDING, NO.34 ASHLEY ROAD, TSIM SHA TSU, HongKong

VAT number: 78218368

Trade number: